FAQs

When will I receive my order?

Orders are processed Monday through Friday, 4-24 hours after it was placed. to anywhere in the United States in an average 4-7 days.

Sometimes it takes a bit longer for some carriers to update their servers, but if you do not have a tracking number within 48 hours be sure to double-check your SPAM folder.
Can I cancel my order?

Orders are processed immediately after they are placed, so unfortunately we cannot accept cancellations once an order has been processed because it will already be in route. Now, if you'd like us to try anyway, email us to customer-service@glossette.net and we will do our best to stop the shipment.
Can you explain your return policy?

Eligible items can be returned within a 30 calendar days window. The 30 days start from the delivery date. We do not accept returns after this time frame. Please contact us at customer-service@glossette.net let us know the return. You can also check the return policy here: https://glossette.net/policies/refund-policy
Can I exchange my purchase for a different product?

We do not offer exchanges. If you would like to replace your product with another one, you can start a return and send back the product you do not want to keep and then place a new order in our store.